Twitch is one of the streaming transmission platforms most popular and safest in the world. Its main feature is that it offers a series of benefits for all users who want to stream their professional lives.
But like all programs, it can sometimes have bugs. One of the most popular is that the screen is black during live video.
To help you solve it, we leave you this step by step guide where you will know the causes of this inconvenience and the solution to black screen problem in the direct from Twitch.
Why does Twitch show me a black screen during live video?
There are several causes why maybe Twitch is showing a black screen during a stream. Usually It is presented by users who access from Google Chrome, but you may still find a black screen if you enter from another browser.
In this sense, some possible causes of this are:
- Many cookies Y cache stored.
- Extensions and complements of Chrome.
- Not have updated Google Chrome.
- Do not allow access to Flash Player and JavaScrip.
- problems with the Connection.
- Setting acceleration of hardware.
It does not matter where the problem comes from, as The important thing here is to provide a solution as soon as possible so that you continue to enjoy the service. Consequently, if you are presented with the black screen in Twitch, you must apply a series of steps that will repair it.
Learn step by step to fix the black screen error in Twitch live videos
Because there are several factors that can influence which Twitch show the black screen error In live video, there are a number of methods that can help you easily fix it.
Below we list several of the most common solutions for you to put into practice:
- Login to Google Chrome.
- In the upper right corner of Chrome, press on the three vertical dots icon. In case you have an older version of the browser, the icon is represented by three horizontal bars.
- Choose in More tools and then go to Clear browsing data.
- Choose a time range and, to delete it, press All time.
- Brand the boxes of Cookies and other site data, With Cached images and files.
- Press in Delete data.
Solution 2: Clear browsing data
Login in Chrome Y write the following path:
chrome://settings/privacyin the address bar.
- In the window that will open automatically, scroll down to locate the section of Clear browsing data.
- Choose in Advanced and modify the time interval to All the time. Subsequently, you must make sure to check all the boxes at the bottom except Passwords and Autofill Form Data. In addition, it is essential to check the Content settings Y Media licenses.
- click in Delete data.
Solution 3: Turn on incognito mode
- Go to the button Chrome main menu, which is represented by three vertical points.
- You can also access it with the keyboard shortcut: Ctrl + Shift + N.
- Press in New incognito window.
- A window will appear indicating that you are browsing incognito.
Solution 4: Release or renew the IP address
- click on the key corresponding to the Windows symbol + R to open the app Run.
- Type “cmd” and hit enter.
ipconfig/ releaseand click Enter.
When the message is displayed, writes
ipconfig/ renew. Click on Enter.
- Finally, writes Exit and click on Enter for the window to close.
Solution 5: Update your browser version
- Open Google Chrome.
- Go to the three vertical points found in the upper right side of the browser.
- Press in Help (You can find it near the bottom part of the drop-down menu). If the option of Update Google Chrome, select it.
- Go to About Google Chrome.
- Wait for the update to run. If the message of “Google Chrome is up to date”, you should not download anything.
- Restart the browser by clicking the button Restart, or just close and reopen Chrome.
Solution 6: Disable extensions and plugins
All third-party extensions and plugins that you have installed in your browser, include firewall, antivirus, ad-blocking services, or accountability tools. The first step is to identify what extensions do you have in Chrome and for this you just have to write
chrome://extensions/ in the address bar. If you notice that the problem is solved, the next thing is activate your extensions and plugins one by one. This way, you can identify which one is causing you problems.
Write the following in the address bar:
chrome://settings/content. Tap on Enter.
- Came back to the previous option and click the flash button so that you open the Flash Player settings in Chrome.
- In this section, change Block sites by Ask first.
Press in Add in front of Allow and add
https://twitch.tvwithin the list of permissions.
- Restart the browser.
Solution 8: Check the hardware acceleration settings
Inside Chrome, enter the following in the address bar:
chrome://settings/systemand click Intro.
- In this section, uncheck the box Use hardware acceleration when available.
- Reboot the browser.
Solution 9: Enable TLS
- Login to Chrome.
- Go to the three vertical points in the upper right.
- Press in Setting and then in Advanced settings.
- Head to the section of System and click Open proxy settings.
- Touch in Advanced Y check all TLS options.
- click in Okay.
Solution 10: Reset Chrome to default settings
- Head to Chrome and click on the three vertical dots.
- Login in Setting and then in Advanced.
- Inside section from Reset and clean, select in R in the store settings to their original defaults.
- Confirm the process pressing on Reset settings.
If you have any questions, leave them in the comments, we will answer you as soon as possible, and it will surely be of great help to more members of the community. Thank you! 😉