How do I get my Gmail account back if I’ve forgotten my username and password? Step-by-step guide

Usually, in many occasions passwords are a bit strange and difficult to forget, which ends up becoming a problem especially if we don’t introduce them very often. This type of inconvenience occurs mostly in email accounts.

If this has happened to you, and you can’t remember your password and can’t access your Gmail inbox, then here are the main methods to help you recover your account quickly and easily.

Losing access to Gmail can be a problem, as this account also serves to access Google Photos, Google Play, Google Drive, and many other Google services. Therefore, if you don’t remember your password, please follow the steps below:

 What to consider before trying to recover my Gmail account

When we register on an online platform we usually encounter a set of rules and security policies that we must accept before we can create such an account. In the case of Gmail, this is no exception, and this email platform has a set of rules that explain the reasons why your account can be suspended or deleted, one of which is lack of inactivity.

With this in mind, here we explain what are the two elements to take into account when you want to recover your Google email.


As mentioned above, one of the main factors that can cause you to lose your email is the lack of activity in it. This is because there are many users who are constantly creating fake accounts simply to register on other websites, which means that there are a lot of unused email addresses.

According to this, the Google system has adopted a measure to prevent this type of account, and that is why it has decided to eliminate those emails that have a certain amount of downtime, this being a way to control spams.

Therefore, if you created a Gmail account a while ago and haven’t used it since, then your email may have been deleted by technical support. In this case, you’ll need to contact them.

Device to be used

The second point to consider and perhaps the most important is which device to use to retrieve your account. If you have simply forgotten or lost your access password and want to restore your account, then it is necessary that this procedure is done from a trusted device, that is, one where you have previously opened your email.

This is because Google detects the devices where you frequently log in. If you try to recover your password with a computer you’ve used before, Google will feel more secure, but if the opposite happens, perhaps the account recovery process will be more difficult, since Google will have to check your identity first.

This is a way of providing greater security for your users, since anyone could try to change your password from another device and thus hack into your account. Therefore, if you are going to reset your mail data try to do it from your mobile device or computer.

Steps and methods for recovering your Gmail account without knowing your password or username

Therefore, if you still have your active email, but have forgotten your username or password you can try to recover access to it through different methods. Please note that this type of procedure can be a bit tedious as at times Google may ask for different account details to ensure the identity of the person trying to make the change.

However, if the account is yours, you will probably have no problem answering every question that technical support may ask. With this in mind, here are three different ways to regain access to your Gmail.

Reviewing passwords saved in the browser

In case you have forgotten your email password, the best thing to do before contacting technical support is to check if your password has been saved in your preferred browser. To do so, you must access the configuration of your browser and make sure that it has saved these access credentials. To perform this method, simply follow the steps below:

Google Chrome

If you frequently use the Google Chrome browser, then you’ll need to enter your browser settings and verify that this data is stored there by following these steps:

  • The first thing to do is to click on the three vertical points located in the upper right corner of the browser.
  • There, a menu will be displayed where you select the “Settings” option.
  • Now in the new window that appears you will find the section of “Autocomplete” and in it the section of “Password”.
  • A new window will open where you will find the websites that automatically save the password and another list of the websites that do not save it.
  • If your Gmail address appears in the list of saved passwords, simply click the ‘View’ option. This will allow you to see your password and then re-enter your email address.

Mozilla Firefox

If you are one of the users who prefers to use the Mozilla Firefox browser, you will also have the opportunity to verify that your browser has saved your email password. This will allow you to retrieve your password quickly and easily, without having to contact Gmail support.

Therefore, follow the steps we will explain below:

  • Login to your Firefox browser and click on the three vertical lines at the top right of your screen.
  • There, a menu with different options will be displayed, in this case select the “Options” section.
  • In the “Options” window, select the “Privacy and Security” section in the menu on the left of your screen.
  • Now with the mouse you move to the bottom of the screen and get the “Users and Password” section and select “Saved Accounts”.
  • Next, a new window will appear on the left side of your screen where you will be shown all the logins, there you will find the users and passwords that you have entered in Firefox. To see your password, simply select the “Show Password” option.

Recover password without phone

Another way to retrieve your Gmail password is via your mobile phone. This method consists of not being asked for any additional data during the process, such as an additional email or phone number, which are requested when you create your account.

These data are specially requested for this type of process, where either your phone number or additional email send a link so you can make the password change.

Therefore, if we do not have an additional email or phone number and want to recover the password to the email we can do so through the following steps:

  • To get started, you’ll need to log in to the Gmail homepage to enter your login information. There, you must first enter your email address and click ‘Next.
  • In the new window that appears on the screen you must enter your password. However, as we have forgotten it, we will click on the option located at the bottom “Forgot your password”.
  • Now a new window appears where you must enter any of the passwords you have used on the Google platform, if you remember any of it the recovery process will be much faster and easier. However, if you don’t remember any of them, simply select “I don’t know”.
  • After this, a new page will appear where you will be given help to regain access to your account. At the bottom, you’ll have two options for entering an additional email for Gmail to send them the password reset link. Please note that this email may be from a friend or family member who will then provide you with that link.
  • Now you will be asked two questions, one of which is when was the last time you logged into your Google account? The answer shouldn’t be exact if you don’t remember, but you should place an approximation for the question to be validated. The second question is: When did you create your Google Account? Here you must specify the month and year, if you do not remember exactly is important to put a date very close to the real one.
  • Once you have answered both questions, simply click on “Continue”.
  • A new window will then appear indicating that the password recovery email has been sent to the email address you previously added for sending the recovery link.
  • Once the link has been sent, the next thing to do is to enter that email address and search for the message sent by Google to get the link.
  • When you have entered the message you must click on the entire blue link that appears on the screen to continue with the process.
  • A new page will open where you will be asked to enter your new password. Once you have entered it, simply select “Change Password”.
  • You’ll eventually be presented with a new page indicating that your Gmail password has been successfully changed. You’ll also see a link to ‘View account recovery information,’ which you select.
  • There, simply click ‘Save’ and after that, you can sign back in to your Gmail account and continue enjoying each of its services.

Without knowing the user

It’s also possible that for some reason you’ve forgotten your email address to access your Google Account, either because you’ve let a lot of time go by to access your email again or because you’ve chosen a username that’s a little hard to remember. However, it is possible to recover your username by following these steps:

  • If you forgot your username or email address then you need to have a phone number registered on the platform for account recovery
  • Here you must enter your registered phone number and then select “Next”.
  • A new window will open where you have to enter your first and last names and then select “Next”.
  • Google will now send a verification code to your phone number. To do so, select “Send”.
  • A new window will appear here where you must enter the code that Google has sent to your smartphone.
  • Finally you will get your email address or username registered on the platform. This way you can recover your email address in a few steps

Retrieve your account with the security question

Another way to retrieve your Gmail account is through the security question you created when you signed up for the platform. Therefore, if you remember what the question was and the answer to it, then you should have no problem performing this method.

  • In this case Google will show you your security question and you simply have to type in the correct answer and finally click “Next”.
  • After that you will have to answer some additional information for the account recovery, this is simply done so that Google can check your identity.
  • This way, you can start regaining your access to Gmail in a few simple, quick steps.
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