How do I get my Microsoft Outlook account back if I have forgotten my password or username? Step by step guide

It is no secret that Microsoft Outlook is one of the most important personal information managers and employees around the world. That is why, at present, it has a large number of users who keep their e-mail accounts active in this service.

However, it is possible that many of these users forget some of their Outlook account data and for that reason, they can no longer access the service. But, fortunately, there are several alternatives to take into account in order to solve such a failure and thus, be able to restore the account in question or to access your email address and make use of all the services it provides.

For this reason, through this post, we want to inform you of all the steps that exist to recover an account in Microsoft Outlook, quickly. Either because you have forgotten your username and password or because you prefer to carry out this procedure without using your mobile phone.

Steps to recover my Outlook email account easily and quickly

If you want to recover your Outlook email account without any complications, you have reached the section of the post indicated. So, let’s start with the main options to restore one of those accounts quickly, detailing here all the steps to follow to do so:

If I forgot the user

Although it may seem illogical, many people lose access to their Microsoft Outlook account because they completely forget who their user is. Well, fortunately, there is a method from which you can recover that account and thus, continue to make use of each and every one of the services it provides.

Here is the step-by-step procedure to get your account’s username, taking into account that it is governed by the service’s strict privacy policies:

  • Start by accessing the following link: https://account.live.com/username/recover. Once you access that website, you will need to enter any additional email address or phone number that is associated with your account to be retrieved.
  • After that, whether you enter an email address or your phone number, the system will send you a security code consisting of four numbers. When you receive it, you must enter it in the bar indicated and click on the “Next” button.
  • Next, you will be shown a new screen where you must press the button that says “Sign in”, since Outlook has already recognized your username and you will be able to recover the account in question.

As additional information, here are some other tricks that will let you know what your Outlook account username is, in case you forget it:

From Windows 10

  • Directly from any device you own with Windows 10 that you have previously signed in to with your Outlook account, you will need to initiate this procedure. Then, enter the Start menu.
  • After that, click on “Settings” or type that word in the search bar.
  • Next, you should access the “Accounts” option and, specifically, in the “email and applications” accounts you will be able to see the usernames associated with the computer used. You will certainly find the username or email address of your Outlook account there.
  • Finally, all you have to do is go to the official website of this service, enter your username and password, and you’re done.

Using Office

If you have Office 365, Office 2016, or later, you can use this method to recover your Outlook account from a forgotten username. This being a very easy procedure to do and then the steps:

  • To begin, open an Office application (For example: Word or Excel).
  • Secondly, you have to select the “File” tab located at the top of the screen.
  • Now, click on the “Account” selection you see in the list on the left.
  • After that, under product information, you will see information that says “Belongs to” and there, you will see the associated username that relates to the Outlook username, mostly.
  • Finally, you just need to use that username in the email service, enter the password correctly and then log in to your account.

With other email accounts

You can also know or remember your Outlook username by using alternative or additional email accounts. To do this, simply go to your inbox or received messages and check if you have one that comes from your Microsoft account.

Whether it is for subscriptions, digital games or any of these services for which you must use your Outlook username, generally.

Once you get your username from this method, if you prefer, you can simply log in to the Outlook service, enter your email address and password, and then sign in.

If I forgot my password

If, instead of the username, you have forgotten the password belonging to your Microsoft Outlook account, there is also a quick solution to recover it. So, let’s start with the step-by-step approach:

  • Initially, you must access the service’s website and log in with your email address, correctly. Then, once you have entered your username, proceed to click “Next”.
  • After that, a new Outlook screen will appear where you will be prompted to enter your password and at this point, you will need to click on the option that says “Forgot your password” which is located at the bottom.
  • You will then be asked how you would prefer to get your security code in order to regain access to your account.
  • This means that Microsoft will automatically detect either your phone number associated with the account or an alternate email address.
  • Once you choose the option you prefer, you have to enter the last 4 digits of your phone number (if applicable) and click “Get Code”.
  • After a few seconds, if you enter the data correctly, you will receive the security code and you will have to enter it in the bar indicated and then click on “Next”.
  • At this point, you will be able to create a new password for your Microsoft Outlook account, which must be composed of at least 8 digits (at least) in the first bar and the second bar will be the place to confirm the created password. Once this is done, click on the “Next” button.
  • Finally, you will have changed the key of your Outlook account and then you just need to click on “Sign in” to use this service again normally.

Without using the mobile phone

As you’ll see, in both methods above, it’s critical to use your mobile phone to receive the security and/or recovery code that allows you to reset your Outlook account. However, many people do not have a mobile phone to do this or no longer have the telephone line belonging to the number they indicated when they created their account with this Microsoft service.

Although many users think that there is no trick to be used to recover the Outlook account without using the mobile phone, the truth is that there is a way to do it and it is really simple.

Here is the procedure to follow in order to restore your account in this way:

  1. In principle, you have to access the following link: https://account.live.com/acsr. Once you are inside that website, you will have to indicate which Microsoft account you want to access again (either by placing the email or phone number). It’s important to note that if you’ve enabled two-step verification before, it will be impossible to retrieve your Outlook account using this method.
  2. Once you have done this, you will need to provide an email address where you can be contacted. Of course, this must be different from the Outlook email you are trying to restore.
  3. Thirdly, proceed to enter the characters you see on the screen, in order to prove that you are not a robot.
  4. Then click on the “Next” button.
  5. Finally, you will be shown a pop-up screen and asked to verify that your contact email address is correct.

Once you’ve checked that information, you’ll need to enter that email to see the security code that Microsoft sent you, proceed to enter it on the page in question, and finally, select “Verify” to retrieve the account without using the cell phone.

Can I lose my Microsoft Outlook account if it remains inactive for a long time?

Sometimes, even if you remember the username and password belonging to an Outlook account, it seems impossible to access it and because of this, usually the question arises regarding the deactivation of accounts in this service. For that reason, we clarify that it is possible to lose a Microsoft Outlook account if it remains inactive for a long time.

Thus, it should be noted that Microsoft only supports a total of 60 days of inactivity in your account, that is, this time is the maximum interval allowed from the closing to sign in and reopen it. So, once these 60 days are exceeded, the system will proceed to close the account and with that, it will expire completely along with all your data.

Apart from this, you should also bear in mind a plan that the service has designed to close accounts when users have not logged in for a long time, which is based on the age of the login:
  • If the last time you logged in was before June 2014, your account will expire after one year of inaction.
  • If you were last logged in after June 2014, your account will be closed after two years of inactivity.
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