Windows 7 Doesn’t Recognize USB  Causes and Solutions ▷ 2020

Do you want to access the data on an external USB hard drive and you get an error message? To solve this problem there are many ways you can use. But, before you worry about it, you should know that it is quite a common problem in older versions of Windows.

The message displayed when this error occurs it is “USB device is not recognized” and it is generated due to different causes. In these cases you do not need to be a computer expert to be able to solve it.

Therefore, in this post we will explain you in what is this usb error, the main causes that cause it and the best solutions faced with these scenarios. Pay attention!.

Why doesn’t my computer recognize USB devices?

Why doesn't my computer recognize USB devices?

The Microsoft support forums They are one of the best options to inform yourself regarding errors presented in your operating systems. In this sense, here they explain that the most common reason is due to a chipset controller failure. What is the chipset? It is nothing more than the in charge of allowing the connection between your computer and the USB device you want to enter.

Thus, If there are any problems or errors in the drivers or chipset driver, they may stop working or not allow you to establish any connection through them. It should be noted that it is a problem that usually occurs in computers with the Windows 7 version, since in the most current versions like Windows 10, the drivers are updated automatically. Added to that, there are many other reasons that can cause the problem to persist.

In summary, the main causes that can cause the error message of “USB device not recognized” are:

  • Has become damaged or unstable the controller USB current.
  • Windows may need some updates important for troubleshooting software or hardware problems.
  • Your computer needs an update for problems that may conflict with Windows and a USB external hard drive.
  • External drive it may be entering a state of selective suspension.
  • Maybe the PC motherboard require updated drivers.

Learn step by step how to solve recognition problems on the USB port

Learn step by step how to solve recognition problems on the USB port

There are different methods that the user can use to solve recognition problems on the USB port. Next, we will explain step by step how to do it in each method. We recommend you follow the procedures for each method in the order listedThat is, if the first solution doesn’t solve the problem, try the next one, and so on.

Let’s see the methods below:

Uninstall and reconnect the external hard drive

This is the first recommended method and the simplest of all. Through this, Resolves issues that caused the current USB controller to become unstable or corrupted.

To do this, follow these steps:

  • Go to Start and type in the Search box “Device administrator”.
  • Tap the option Device administrator on the list.
  • Go to Disk drives within the hardware list.
  • Right-click or long-press the USB external hard drive you have the problems. Then enter Uninstall.
  • Unplug the USB cable.
  • Wait a minute and reconnect the USB cable. After that, the driver should install automatically.
  • Locate the USB drive at Windows Explorer.

An important fact that you should consider is that Connecting the USB external hard drive to a non-powered USB hub may cause insufficient power for the external drive to work. So it is best to connect it directly to the computer. If this first method doesn’t work for you, try the next one.

Install hotfixes that can resolve potential Windows 7 problems

With the help of this method, you can resolve known conflicts between a USB external hard drive and Windows.

The step by step to run this procedure is:

  • See KB “Https://support.microsoft.com/es-es/help/976972/you-encounter-problems-when-you-move-data-over-usb-from-a-windows-7-or”.
  • Within Update information, tap on the option Download the update package now (select the one that corresponds to your version of Windows 7).
  • To find out what version of Windows 7 you have, push the button Start, press and hold or right-click Equipment / Properties. If you see Operating System of 64 bit you are running version of 64-bit Windows Vista or Windows 7. If it appears to you 32-bit operating system, the version you are running is that of 32-bit (x86) Windows Vista or Windows 7.
  • Go to Continue. If they ask for permissions, click Yes.
  • Go to Download / Open.
  • The download should start within 30 seconds. If not, tap on Start download / Open.
  • Continue with the instructions specified for the download and installation to proceed properly.
  • KB query “Https://support.microsoft.com/es-es/help/974476/the-computer-stops-responding-when-an-usb-device-resumes-from-the-usb”.
  • Go to the option View and request patch downloads. After that, in Select revision.
  • In case you are asked, review the license agreement and accept the Terms and Conditions.
  • Check the box next to your Windows 7 version Y Write your email address in the lower boxes.
  • Complete text verification and tap Request review.
  • Check your email, since you will be sent an email from Microsoft with a download link for review.
  • Tap on it and follow the prompts.
  • Restart your computer and ready.

If you apply this method and the problem still persists, go on to try the next alternative.

Update to the latest versions of Windows Update

With this solution you will know how to install the latest device drivers for your USB external hard drive.

To do this, you must do the following:

  • Tap on the button Start. There, write Windows update inside the box Search for. In the results panel, enter Windows update.
  • Go to Search for updates. When the analysis is complete, tap Review optional updates.
  • Go to the box next to updates and go to Install updates.
  • If you are asked to check the contract, do it and click on I agree.
  • Continue the instructions indicated on the screen to proceed to download and install the available updates.
  • If asked to be restart the computer, do it.

Remember that each of the methods must be done step by step in the order indicated. That is, if the first does not work, try the second and so on. Therefore, if this method of updating to the latest versions of Windows update it doesn’t work for you, try the next step.

Reinstall USB drivers

Reinstall USB drivers

With this solution, you can solve those problems that arise if the USB controller currently loaded has become unstable or has been damaged.

The step by step in this case is:

  • Go to Start and writes “Device administrator”. Tap on that option.
  • Expand the window Universal Serial Bus Controllers. Press and hold the device or right-click on it. Then select on Uninstall. Note that you must repeat the process for each device.
  • When you have finished, restart your computer. Controllers USB they should be installed automatically.

Disable selective suspension system

If the above method doesn’t work for you, try the disabling the USB selective suspend system. Thanks to this solution, prevent the external USB drive from turning off.

In these cases, do the following:

  • Tap on the button Start and writes “Power plan” in the Search box. Choose Choosing a power plan.
  • Go to Change plan settings, located next to the currently selected plan.
  • Go to Change advanced power settings.
  • Click on the box with the name of USB setup to expand it. Then select USB selective suspend settings.
  • Login to Connected, select the drop-down menu and tap Disabled.
  • In case you use a laptop, go to Battery, go to the drop-down menu and choose the option of to disable.
  • Finally, select Apply / Accept.

Install the latest motherboard chipset drivers

This is the last solution available to forget about the problem of not being able to connect a USB device to your team. With the help of this, motherboard chipset drivers are updated, which makes the team recognize USB external hard drive.

To do this, follow these steps:

  • The first thing is review your equipment documentation, since in it you must find the name of the manufacturer of the motherboard.
  • Go to the manufacturer’s support website of your team.
  • Check within the website until find the right drivers for your motherboard. If you need help to do it, contact the manufacturer directly.

These are all possible solutions that you can choose to solve the problems regarding connection errors with a USB device in Windows 7. If errors persist, it is time to contact the Microsoft technical support.

If you have any questions, leave them in the comments, we will answer you as soon as possible, and it will also be of great help to more members of the community. Thank you! 😉

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