Having an email is already an essential requirement to be able to use the internet. The vast majority of platforms that provide services or products require users to go through a registration process that involves entering an email address with which all the information is managed and to which, on more than one occasion, they are also sent. notifications and other data periodically.
Not only for that. The main function of mail has always been to send and receive messages and audiovisual content, as an advanced version of traditional mail. In this sense, it is a tool that has gained special importance in the last decade due to the digitization of platforms, media and methods, which has also led to the most professional areas have corporate emails.
And it is usual for a user to create an email account through providers such as Gmail, Yahoo or Outlook. However, when you work for a company, it is normal for them to provide you with a corporate email address with which to separate the personal from the work, and this is where Webmail comes in, one of the main platforms offered by hosting and of which we are going to explain an essential process to see professional mail: how to login to webmail.
Steps to log in to my Webmail account from Cpanel
If you don’t know how to use this platform, far from it how to log into your corporate email Through it, we are going to solve it by explaining step by step the process that you must follow thanks to this guide. In addition, to also solve other problematic situations related to its use, we will explain solutions to the most common problems that appear to users: those error messages that seem incomprehensible, password forgetting, excess storage …
Cpanel is one of the standard panels to access all the options of a hosting after hiring it. Among this fan that opens, the user has the option of logging in to his Webmail email account, and here we are going to explain the steps to follow to do so.
1 – Enter your cPanel
Open your web browser and enter the CPanel menu through your web address. Since it depends on the domain you have contracted, we cannot indicate an exact URL, although we can remind you that you just have to add “/ cpanel”To the address of your website. E.g.: www.direccionweb.com/cpanel.
2 – Activate the login of your mail
- Once in the panel, go to the section “Mail” and click on it to open the main mail management menu.
- Then click on “E-mail accounts” to see all those that have been created after contracting the hosting and domain.
- On the right side of each one of them, in addition to seeing the fee and having several options, you have the button “More”. Press it and then click on “Access Webmail” within the drop-down menu that has been opened.
3 – Choose the client
A new window will then appear with three options to choose from: Horde, Roundcube and SquirrelMail. They are different clients from which you can choose to enter your email. Click on “Read mail using (customer name)” in the option you want.
4 – Login
Now, you just have to complete the small form that appears, entering the password for it. With this, you will have entered your email and you will be able to use it as normal. Ready!
FAQ: Problems and errors when accessing the Webmail
I forgot my password How to recover the password of my Webmail account?
Since we have already talked about Cpanel, we are going to return to it to explain the solution to this problem. Enter as a user in this control panel and look for the section “Mail”. Once inside it, you just have to click on the option “Email Accounts”.
Now, you will have in front of you all the accounts that have been connected and created. Look for the one you cannot access due to lack of password and access its options. In those that appear, you have to click on “Change Password”.
You have the opportunity to set a completely new one on your own, or simply click on the generator to form a completely safe randomized one. Choose the method you prefer and move on. You have already changed the password and you can now log into said e-mail with your new access codes.
Security Certificate is not valid
Sometimes, although it is not a very common error, There will possibly be a problem with the Webmail security certificate. If, when trying to log into your email account, you receive a message from the browser indicating that the security certificate you are trying to use is invalid, you just have to accept it.
Most browsers just need you to carry out this small step to proceed and log into webmail to use your own email.
In case you have accepted and the message keeps popping up, the best you can do is contact the support team of your domain and mail provider to help you fix it.
You cannot connect to the Webmail service through / webmail or port 2096
In most cases, this is due to a lock from the router itself, which filters said port so that it is not accessible for security reasons.
In this case, what you should do is access the router settings through your browser. Once inside, go to port settings and enable 2096, which is the one destined to connect to Webmail.
If, despite this, the problem persists or you are simply using a proxy connection with restrictions, you can choose to use dedicated email software such as Mozilla Thunderbird or Microsoft Outlook and configure the account to access via IMAP.
Failed secure connection
This problem is usually caused by a session that has expired. If it has been a long time since you last logged in and you are trying to access your inbox and outbox directly, the browser throws this error message because, simply, you must repeat the login process.
The first thing you should do is press the “F5” key or the “Update” button of your web browser. You need to reset the information to let you get to the entry form and, thus, enter both your email address and the access password to enter as usual.
If, despite continually refreshing, you are still unable to enter, try clearing the browser cache with any utility dedicated to it (such as CCleaner), close it and reopen it to try again. It is also possible that there is a problem with your internet connection that prevents you from navigating smoothly and safely. Go to other pages and, if there is also a problem with them, you will have to restart the router or simply wait for the connection to stabilize to be able to use it normally again.
Internal Server Error 500 Webmail User xxxxx is over quota
This error message appears when any of the users registered in your domain to have their own corporate email have exceeded the maximum storage size for content and emails. The solution to this situation is as simple as doing a good cleaning or hiring additional space.. If it is impossible to do the first, since all the information with which this limit has been exceeded is necessary, you will have to find another plan with your service provider to access a greater amount of space.
In these situations, the process to follow is simple. Go to your user panel in the hosting you have and go to the email section. Once in this, go to the option “Mail accounts” and take a look at those profiles that were able to exceed the limits long enough to get the 500 error message.
Clean their trays from this panel if it is possible to do so without compromising important information. Otherwise, the only option left is the one we have explained before, expand mailbox space if your host can afford it Or else, pay to improve the plan and forget about these problems.
On rare occasions, it may happen that you still receive the same error message despite this. In this situations, the most useful tool to solve it is the technical team of your hosting. Contact them through the support platform, present your case and let them take care of it.
SMTP error -1
In these situations, the fastest and most efficient solution is, directly, contact the service support department that you have contracted for the mail and the host so that they can see what happens and remedy.
If you have any questions, leave them in the comments, we will answer you as soon as possible, and it will surely be of great help to more members of the community. Thank you! 😉